Qualityfreelancer
Sentiment Miner
What it does
Analyzes tone of brand mentions across web, social media and reviews. Categorizes as positive, negative or neutral.
You don't know what people really think about your brand — negative mentions spread undetected
Your brand is mentioned everywhere: social media, review sites, forums and blogs. Without sentiment analysis you don't know if the tone is positive, negative or neutral. Negative mentions can spread and damage reputation before you discover them.
- No overview of what people say about your brand online
- Negative mentions spreading undetected and damaging reputation
- Missing insight into which aspects trigger negativity
- No alerts for sudden sentiment changes or crises
Real-time sentiment analysis of all brand mentions online
Sentiment Miner analyzes the tone of all mentions of your brand across web, social media and reviews. Categorizes as positive, negative or neutral and alerts on sudden changes.
- Automatic sentiment analysis of all brand mentions
- Categorization: positive, negative, neutral with confidence level
- Aspect analysis: which parts of the brand trigger which feelings
- Real-time alerts for negative trends or reputation crises
Features
- Real-time sentiment tracking across all channels
- Aspect-based analysis: price, quality, customer service, product
- Trend visualization: sentiment over time with event marking
- Crisis alerts for sudden negative sentiment shifts
How it works
- Enter brand name and any variants
- AI monitors and analyzes all mentions in real-time
- Get dashboard with sentiment overview and alerts on changes
Use cases
- PR teams monitoring brand reputation in real-time
- Marketing departments measuring campaign impact on sentiment
- Customer service teams identifying and responding to negative mentions
Why use Sentiment Miner?
Reputation is built over years and can be destroyed in hours. A viral negative mention on social media can reach thousands of potential customers before you discover it. Sentiment Miner alerts you in real-time so you can respond quickly — before the damage is done. Proactive reputation management is always cheaper than crisis management.
Aspect-based analysis reveals the real problems. Knowing sentiment is "negative" isn't enough — you need to know WHY. Is it the price? Customer service? Product quality? Delivery time? Sentiment Miner breaks down sentiment per aspect so you can fix actual problems instead of guessing.
Sentiment trends predict business results. Rising positive sentiment goes together with rising sales. Conversely: a drop in sentiment is often an early warning of customer churn. Sentiment Miner gives you this insight in real-time so you can act before the numbers show it.
FAQ
- Which channels are monitored?
- Social media (Facebook, Instagram, LinkedIn, X/Twitter), review sites (Google, Trustpilot), forums (Reddit, Quora), blogs, news articles and industry sites.
- What is aspect-based sentiment analysis?
- Instead of just positive/negative, the tool identifies WHAT is positive or negative. Good product but poor customer service gives positive sentiment for product and negative for customer service.
- How accurate is the sentiment analysis?
- Over 85% accuracy for Norwegian text. Irony and sarcasm are challenging, but the AI model is trained on Nordic communication patterns.
- Can I compare with competitors?
- Yes, add competitor names and see sentiment side by side. Identify where you score better and worse than competitors.
- What do I do with negative mentions?
- The tool prioritizes negative mentions by reach and severity. Respond to the most important first. For systematic issues the tool provides action recommendations.
Try Sentiment Miner free