Reportsstarter

Customer Sentiment

Understand the customer experience

What it does

Review excerpts, star distribution, word frequency and sentiment trends.

The Problem

You read reviews but don't see the patterns.

• Hard to summarize hundreds of reviews
• No overview of sentiment trends
• Don't know what drives positive vs. negative experiences

The Solution

Automatic sentiment analysis of customer reviews.

• Star distribution with percentages
• Key excerpts from positive and negative reviews
• Word frequency analysis with sentiment tags
• Recommended actions based on findings

Features

• Star Distribution: Visual overview of 1-5 star distribution.
• Key Excerpts: The most important quotes from positive and negative reviews.
• Word Frequency: See which words are used most in reviews.
• Actions: AI-generated recommendations based on sentiment.

FAQ

Does it include competitor reviews?

Yes, you can compare your sentiment with competitors'.

Try Customer Sentiment free